Privacy Policy
Last updated: January 2025
Reforge Software ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Reforge Converter software and related services.
1. Information We Collect
We collect information that you provide directly to us:
- Account Information: When you purchase a license or register for a trial, we collect your email address and name.
- Payment Information: Payment processing is handled by Stripe. We do not store your credit card details on our servers.
- License Data: We collect machine identifiers solely for license activation and validation purposes.
- Support Communications: If you contact us for support, we retain those communications.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software and services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Protect against fraudulent or unauthorized use of our software
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Third parties that perform services on our behalf, such as payment processing (Stripe) and email delivery.
- Legal Requirements: When required by law or to protect our rights and safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. License keys are cryptographically signed, and all communications with our servers use HTTPS encryption.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. License activation data is retained for the duration of your license plus a reasonable period for support purposes.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
7. Cookies and Analytics
Our website may use cookies for essential functionality. We do not use tracking cookies or third-party analytics that track you across websites. The desktop application does not use cookies or analytics.
8. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: